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Returns and Refunds Policy

La Bella Wedding Umbrellas is committed to upholding your rights under the Australian Consumer Law (ACL).

Refunds and Returns No Rain Refund Warranty Policy Guarantee Policy

 

Returns and Refunds Policy

Change of Mind Returns

We gladly accept returns for change of mind within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, unworn, and in original condition

  • All tags are still attached

  • The item is returned in its original packaging

  • You provide proof of purchase (e.g. receipt or order confirmation)

Please note:

  • Return shipping costs are the responsibility of the customer.

  • Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

To initiate a return, please contact our team at info@labellaumbrellas.com.au.

Return address:
La Bella Wedding Umbrellas
27 Vella Drive
Sunshine West, VIC 3020
Australia

Consumer Guarantees (Faulty or Damaged Goods)

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund if an item:

  • Is faulty or defective

  • Is significantly different from its description or sample

  • Is not fit for its intended purpose

In these cases, we will cover return shipping costs (if applicable) and ensure the issue is resolved as quickly as possible.

If you believe your product is faulty or incorrect, please contact us immediately at info@labellaumbrellas.com.au with:

  • Your order number

  • A description of the issue

  • Clear photos of the issue

  • A clear photo of the umbrella handle 

Non-Returnable Items

We do not accept returns or provide refunds for:

  • Sale items (or gift cards)

  • Custom or personalised products

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original (if eligible), and place a new order once the return is accepted.

Refund Processing

Once your return is received and approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please email info@labellaumbrellas.com.au.

International Orders (including EU Cooling-Off Period)

If your order is delivered within the European Union, you have the right to cancel or return it within 3 days, for any reason, under the EU cooling-off period. Returned items must be unused, in original packaging, and accompanied by proof of purchase.

This policy does not exclude or replace your rights under the Australian Consumer Law.
For more information on your rights, visit the ACCC website: www.accc.gov.au/consumers/consumer-rights-guarantees

No-Rain Refund

This policy supplements, and does not exclude or replace your rights under the Australian Consumer Law (ACL).

We understand that weather can be unpredictable - and sometimes, that means it was perfectly clear skies on your special day! That’s why we offer our exclusive No-Rain Refund Policy, designed especially for couples who didn't need to use their umbrellas at all.

To Be Eligible:

To take advantage of this policy, you must:

  • Register your purchase by providing your full name, email address and wedding date at the time of purchase or within 7 days of purchase.

  • Ensure items remain unused, undamaged and in original packaging.

  • Return the items within 45 days of the original purchase date.

Important Details:

  • Returned items will be inspected by our team upon arrival. Only umbrellas that are still fully packaged with hang tags attached, unused, and in resaleable condition will be accepted for refund.

  • Qualifying refunds will be processed for 80% of the original umbrella product price.

  • Shipping costs (original and return) are not included in the refund and are the responsibility of the customer.

  • Returns must be sent to:
    La Bella Wedding Umbrellas
    27 Vella Drive
    Sunshine West, VIC 3020

  • Umbrellas that have been monogram printed or customised are not eligible for this refund policy.

Please note: This policy is a goodwill offer and is separate from your rights under the Australian Consumer Law. For standard returns related to faults or issues, please refer to our Returns & Refunds Policy

 

Warranty Policy

This policy supplements, and does not exclude or replace your rights under the Australian Consumer Law (ACL).

Warranty Policy

At La Bella Wedding Umbrellas, a subsidiary of Clifton Australia, we take pride in the quality and durability of our umbrella collections. To provide you with added peace of mind, we offer product warranties as outlined below:

Warranty Coverage

  • Clifton-Branded Umbrellas:
    Covered by a 24-Month Warranty from the date of purchase.
    Note: Model A1-LF808 carries a 12-Month Warranty.

  • Brellerz and Bobbie J Umbrellas:
    Covered by a 12-Month Frame Guarantee.

  • Rainbird Umbrellas:
    No warranty is offered on Rainbird products sold by La Bella Wedding Umbrellas.

What the Warranty Covers

This warranty covers manufacturing defects in the frame and construction under normal use.

Exclusions

The warranty does not cover:

  • Misuse, abuse, or neglect

  • Accidental damage (e.g. damage caused by strong wind or force)

  • General wear and tear

  • Lost or stolen umbrellas

  • Unauthorised repairs or modifications

Damage from misuse or environmental conditions does not constitute a manufacturing fault.

Warranty Registration

To register your product:

  1. Take a clear photo of your receipt showing the date of purchase.

  2. Take a photo of the barcode on the back of the hang tag.

  3. Email both images to sales@cliftonaustralia.com with your name and contact details.

Making a Warranty Claim

To make a claim:

Depending on the issue, we may request the return of the faulty product before approving a replacement.

If a replacement is approved, a $10.00 postage fee is required to ship the replacement umbrella.

All returns should be sent to:

La Bella Wedding Umbrellas
27 Vella Drive
Sunshine West, VIC 3020
Australia

Your Consumer Rights

This warranty is provided in addition to your rights under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement or refund for a major product failure, and compensation for any other reasonably foreseeable loss or damage. You also have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

To learn more, visit:
www.accc.gov.au/consumers/consumer-rights-guarantees

 

Guarantee Policy

This policy supplements, and does not exclude or replace your rights under the Australian Consumer Law (ACL).

Guarantee Policy

At La Bella Wedding Umbrellas, a division of Clifton Australia, we proudly distribute and support multiple umbrella brands. With decades of experience in umbrella manufacturing and hand-assembly, our team is committed to quality craftsmanship and customer satisfaction.

We understand that, on rare occasions, faults can occur. Our Guarantee Policy ensures you're supported if that happens.

What’s Covered

If the umbrella you receive is found to be faulty or develops a manufacturing defect, we will issue a refund for the cost of the umbrella (excluding delivery costs) once the fault is confirmed.

To make a claim:

  1. Email sales@cliftonaustralia.com with:

    • Clear photographic evidence of the fault

    • Your order confirmation or proof of purchase

  2. Our team will review your claim and confirm eligibility for a refund based on the condition and nature of the fault.

What’s Not Covered

The following are not considered manufacturing faults and are not covered under this guarantee:

  • Wind damage

  • Misuse or rough handling

  • Accidental damage

  • Normal wear and tear

If the submitted photo indicates that the damage is due to one of the above causes, the claim will be respectfully declined.

Consumer Rights Notice

This policy is offered in addition to your rights under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a refund, replacement, or repair for goods that are defective, unsafe, or not fit for purpose.

For more information, please visit:
www.accc.gov.au/consumers/consumer-rights-guarantees